Returns Policy

RETURNS, WARRANTIES & CANCELLED ORDERS

RETURNS:

You’re welcome to return items by post to the address below. We highly recommend returning by registered post.

All returned products must be in their original condition, as purchased, with all packaging and tags attached.

Return Options:

• Refund within 30 days of purchase
• Store credit within 90 days of purchase

If your order included Free Shipping, the original postage cost incurred by us will be deducted from your refund, along with the non refundable merchant fee.

EXCHANGES

If you’d like to exchange an item, simply return it and place a new order.
Please note: a new shipping fee will apply for the replacement item.

NON-RETURNABLE ITEMS

The following items are not eligible for return:

• Clearance items (clearly marked “Clearance”)
• Custom-built products (e.g. handmade wheels = Wheelsmith)
• All rims

Certain products are built or sourced specifically to order, making them unsuitable for resale. This helps us keep prices competitive while still offering a wide range.

All returned orders must be sent to:
Velogear
Unit 2A
11 Urban Street
Braeside
VIC 3195

AUSTRALIA 

ORDER CANCELLATIONS

Due to our automated systems, it’s often not possible to cancel an order once it has been placed — even if it hasn’t yet shipped. Please select your items carefully.

If we are able to process a cancellation, the following fees will apply:

• $9.90-$19.90 administration fee - depending on how far your order has progressed
• 2.5%–7% merchant fee - depending on the merchant - PayPal, Credit Card, Afterpay

These fees are non-refundable, as they are charged to us by payment providers.

REFUSAL/REDIRECTIONS: 

If your order has been dispatched and you refuse the parcel from our courier company or redirect the parcel back to us please note you will be charged the fee that our courier company charges us for the return. 

These fees start from $15.12.

WARRANTIES

At Velogear, we stand behind the products we sell and are committed to making things right if something goes wrong.

Warranty terms can vary depending on the brand, manufacturer and specific product. Generally, warranties cover faults, defects, or failures that occur as a result of the manufacturing process.

Warranties do not cover damage caused by:

• Misuse or improper installation 
• Accidents or impact 
• General wear and tear 

If a product is confirmed to be faulty and is within the applicable warranty period, we will organise a repair, replacement, or other appropriate remedy for you.

Some products (such as bike frames, bikes, and trainers) may come with extended manufacturer warranties. Please refer to the individual product listing for full details.