Upon receipt of payment your order will be packed and posted either the same day, or at latest the next working day.
Paypal and credit cards are processed almost immediately, while bank transfers can take 24-48 hours.
In general we find that deliveries to Melbourne, Sydney, Adelaide, Brisbane metro and VIC regional are made within 1-3 working days. NSW, SA, TAS, ACT and NT take 2-5 working days. Regional QLD, WA and other remote areas will take 4-7 working days.
Please note these are only expected deliveries times and occasionally delays may occur.
We use Australia Post for all of our deliveries except for Bulky Items. For bulky items we use Direct Freight Couriers.
You can now track and insure your order for an additional $2.50. Please select this option at the checkout page. Tracking numbers are not immediately sent to you via email so you will need to email the Velogear Team at firstname.lastname@example.org for your tracking number. We highly recommend tracking your parcel for a peace of mind service!
We send all items out by regular post. If you need to get your order a bit quicker we are happy to Express Post it to you. Just send us an email to email@example.com with the items required, quantities and your postcode, and we will give you a quote.
Pick up is now available at Velogear. We will call or email you once your item is ready to be picked up!
COMBINED POSTAGE FOR THE PURCHASE OF SEVERAL ITEMS
Our internal shipping charge calculator will tell you the cost of your postage prior to your checkout. In most cases buying more than 1 item will result in cost savings to you.
- Small items up to 500g cost around $7 postage. Depending on the weight and size you will get 2 sometimes 3 small items posted for this amount.
- Most larger items post for about $12 and you will generally be able to add 1-3 small items at no extra charge
- Once you purchase products over 3 kg in weight there is generally, only a small amount of extra postage charged
COMBINED SHIPPING CHARGES FOR BULKY ITEMS
You can add smaller items together with bulky items and there will generally be no or a small added postage cost. Ordering items such as 2 bike cases may not result in any savings due to their volume. Ordering mid-size items like two fluid trainers together will result in very good savings though. You will get your quote for shipping costs before you checkout.
If you have any queries please email us at firstname.lastname@example.org!
We now ship to most countries worldwide. For further details please visit our International page here.
International delivery usually takes 3-10 working days.
For International shipping destinations that are not listed please send us an email to email@example.com with the items required and shipping destination and we will give you a quote.