Upon receipt of payment your order will be packed and posted either the same day, or at latest the next working day.
Paypal and credit cards are processed almost immediately, while bank transfers can take 24-48 hours.
In general we find that deliveries to Melbourne, Sydney, Adelaide, Brisbane metro and VIC regional are made within 1-3 working days. NSW, SA, TAS, ACT and NT take 2-5 working days. Regional QLD, WA and other remote areas will take 4-7 working days.
Please note these are only expected deliveries times and occasionally delays may occur.
We use Australia Post for all of our deliveries except for Bulky Items. For bulky items we use Direct Freight Couriers.
Tracking Selected: You can now track your order online for an additional $2.50. Please select this option at the checkout page. Tracking numbers are not immediately sent to you via email and if required email the Velogear Team at firstname.lastname@example.org . We highly recommend tracking your parcel for a peace of mind service!
Standard Free Shipping: If tracking is not added your parcel will be sent via Commercial Business Post. This service is untracked. A unique identifier label is affixed to each parcel but is not trackable online. In the case of a late or missing parcel you can trace your order via this identifier number by phoning Australia Post. Note response times can be 1-3 days.
We send all items out by commercial regular post. If you need to get your order a bit quicker we are happy to Express Post it to you. Just send us an email to email@example.com with the items required, quantities and your postcode, and we will give you a quote.
Pick up is now available at Velogear. We will call or email you once your item is ready to be picked up!
COMBINED SHIPPING CHARGES FOR BULKY ITEMS
You can add smaller items together with bulky items and there will generally be no or a small added postage cost. Ordering items such as 2 bike cases may not result in any savings due to their volume. Ordering mid-size items like two fluid trainers together will result in very good savings though. You will get your quote for shipping costs before you checkout.
If you have any queries please email us at firstname.lastname@example.org!
We now ship to most countries worldwide. For further details please visit our International page here.
International delivery usually takes 3-10 working days.
For International shipping destinations that are not listed please send us an email to email@example.com with the items required and shipping destination and we will give you a quote.