Each week we typically run with between 8 and 12 people. To make sure everything goes as smoothly as possible we talk to each person when they book to try and get groups around the same level. Each week we have two vans, with dedicated trailers, two guides and two drivers so we always have the option of splitting into two groups.
With this infrastructure we would really be able to take 16 guests, however we limit numbers to let us offer better holidays. Unfortunately this means we are normally fully booked and turn away some people each week, so if that is you then sorry!
We use our dedicated vans and trailers to offer uplift most days. This generally means up to 80% of the climbing done in the vans but we also offer the option of less uplift or of using the vans to do big backcountry point to points. The fact that the vans are dedicated to our groups and that we run with smaller groups means that we can really tailor the riding to how our groups feel in the morning. For the maximum flexibillity come with a group of 6 and we will give you your own van, guide and driver.
BasqueMTB really started it’s journey when Doug met Amaia in a bar in Edinburgh. At that point Doug was working as a chemical engineer in a factory in Glasgow and Amaia was working in purchasing in Edinburgh. Then in 2007 Doug came to visit Amaia’s family in the Basque country and saw the lush green mountains and the wild Atlantic sea and fell in love all over again, this coincided with Amaia being offered a job in the Basque Country and one thing led to another. basqueMTB was actually Amaia´s idea, she knew how much Doug wanted to do something around biking and told him that this was his chance. The next summer was spent visiting Spain and exploring the local mountains on bike with the help of some local friends and family. It quickly became clear that this was an area with a very special wild beauty and some fantastic mountain biking. Late in 2008 we both moved here and set up the business while developing our extensive trail network and in 2009 we started offering holidays.
It has been a wild journey since them. The first year was quiet and there was lots of time to find new trails and to build some as well. The second year we started to be busy and by the end of the third year it was clear that we needed help and we employed Dave, our first guide. Dave left Spain and we started to employ local guides, a policy we have stuck to ever since.
Each subsequent year we have grown but we have limited our growth to make sure we can maintain our quality. That has meant that we turn away potential guests each year and we are really sorry about that, and hope that they will return, but we feel that forcing slow growth is key for maintaining the quality of our holidays.
BasqueMTB has grown to the point where in 2015 we will operate with two vans, two dedicated bike trailers, two drivers and two guides. To be honest we might not grow past this point, it feels like a nice size and means that everyone gets to ride their bikes enough.
BasqueMTB has been helped in its journey by some other people along the way. These are people who help us with guiding, trail finding and van driving. There are also a bunch of local guys who are building and maintaining trails, all unofficially, who we share our stuff with and help out with their projects when we can. Depending on when you come on holiday you might just meet some of them.
Doug is very proud of basqueMTB. It isn´t just a job, it´s something he´s created and loved. We hope that is apparent from our holidays. Amaia is often joking that if Doug won the lottery he would keep doing what he does just with a better bike but that´s not true… now we are sponsored by Orbea he doesn´t need a better bike!
Upon receipt of payment your order will be packed and posted either the same day, or at latest the next working day.
Paypal and credit cards are processed almost immediately, while bank transfers can take 24-48 hours.
In general we find that deliveries to Melbourne, Sydney, Adelaide, Brisbane metro and VIC regional are made within 1-3 working days. NSW, SA, TAS, ACT and NT take 2-5 working days. Regional QLD, WA and other remote areas will take 5-7 working days.
Please note these are only expected deliveries times and occasionally delays may occur.
We use Australia Post for all of our deliveries except for Bulky Items. For bulky items we use Direct Freight Couriers.
COMBINED POSTAGE FOR THE PURCHASE OF SEVERAL ITEMS
Our internal shipping charge calculator will tell you the cost of your postage prior to your checkout. In most cases buying more than 1 item will result in cost savings to you.
- Small items up to 500g cost around $7 postage. Depending on the weight and size you will get 2 sometimes 3 small items posted for this amount.
- Most larger items post for about $12 and you will generally be able to add 1-3 small items at no extra charge
- Once you purchase products over 3 kg in weight there is generally, only a small amount of extra postage charged
COMBINED SHIPPING CHARGES FOR BULKY ITEMS
You can add smaller items together with bulky items and there will generally be no or a small added postage cost. Ordering items such as 2 bike cases may not result in any savings due to their volume. Ordering mid-size items like two fluid trainers together will result in very good savings though. You will get your quote for shipping costs before you checkout.
If you have any queries please email us at firstname.lastname@example.org!
We now ship to New Zealand. For further details please visit our International page here.