The Velogear 365 Day GUARANTEE SEAL promises the following Major points.
365 days Right of Return -Shopping online has never been easier!
Not 100% Satisfied with your item? Not a problem, all items* can be returned within 12 months of purchase. The product must be undamaged, unused and in original packaging. Return postage is at your cost and refund will be for item cost only.
For further details please visit our returns policy page. * Clearance Items Excepted.
All items sold are covered under their normal manufacturers warranty. Product warranties may differ for each manufacturer and/or each product model. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy. If the product is still under warranty then the repair or exchange will be at our expense.
If you have any warranty issues please email any details and photographic evidence to [email protected].
Note the 365 days in our Guarantee Seal does not refer to warranty periods, it refers to the returns period.
ITEM DIFFERS TO DESCRIPTION OR ITEM IS NOT UP TO EXPECTATIONS
If you receive an item that you believe differs from our description, or is not up to the quality standards that we portrayed, you may return the item for an exchange, store credit or refund.
We operate from a large storage warehouse. Approximately 90% of items on our website are on our floor. Slower selling items are ordered in on a needs basis but will not delay your order by more than 1-2 days. Please note there will sometimes be minor errors in stock take, and if heavy demand for a product occurs on a weekend, the system will not update stock until the following week. In practice we have found that 97% of orders are fulfilled immediately.
In the case of an out of stock item we will offer you a free upgrade to a superior product or a refund. If this is the case you will be notified by email within 24 hours of finalising your order.
SERVICE & ADVICE
As a small business we are able to provide fast, excellent and personal customer service.
Got a question, concern or feedback? Let us know about it. We are dedicated to answering your emails on a daily basis.
Once payment for your order is cleared we generally pick, pack and send the same day. In general we find that deliveries to metro Melbourne, Sydney and Adelaide are made within 1-3 working days. Tasmania, Brisbane, SEQ, country Vic, NSW and SA take 2-4 days and Perth 3-5 days. FNQ, NT and remote areas will take 5-7 days.
All payments are processed by third party financial institutions using secure payment processing. We do not store, view nor handle your banking, credit card or paypal details.