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Returns & Exchanges

How do I return my order for a refund?

Items can be returned within 30 days for a refund or within 60 days for a credit voucher. Our full returns policy can be found here: https://www.velogear.com.au/returns-policy.html Return...

How do I return my order for an exchange?

All items can be exchanged. If you return an item for exchange, there will be a new shipment fee applicable. Our full returns and exchange policy can be found here:...

Order refusal or redirection

If your order has been dispatched and you refuse the parcel from our courier company or redirect the parcel back to us please note you will be charged the fee that our courier company charges us for...