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AUSTRALIA'S #1 FOR CYCLING DEALS

Returns Policy

Velogear offer a hassle free 365 day returns policy.*

All items can be returned within 1 year of purchase. The product must be undamaged, unused and in original undamaged packaging with tags.** The return postage is at your cost and the credit will be for the item cost only.***

All items returned within 30 days can be returned for an exchange, store credit or refund.

For items returned to us between 30 and 365 days only a store credit or exchange will be made.

If you would like to return an item please read the below instructions carefully:

1. If you have an account with us please log into your account and select my returns. Fill in the details and submit the request. Once completed send the parcel to the address below with a note of your order number in the package - so we can match your order. You do not have to wait for the RMA to be approved by us before returning the item.

2. If you don't have an account with us please click here

Fill in the details and submit the request. Once completed send the parcel to the address below with a note of your order number in the package - so we can match your order. You do not have to wait for the RMA to be approved by us before returning the item.

All returned orders must be sent to:
Velogear

Unit 4/11 Urban Street
Braeside

VIC, 3195 

* Exception: NO returns on custom built products eg wheels

** Products can only be returned in original condition. Oriiginal condition means that the product is unused and unblemished, the packaging and all tags are complete, intact and still on the product. It needs to be fit for us to sell to the next purchaser.