Upon receipt of payment you shall be advised as to the status of your order with a short series of emails.
In general we find that deliveries to Melbourne, Sydney, Adelaide, Brisbane metro and VIC regional are made within 1-3 working days of receiving your SHIPPED email, NSW, SA, TAS, ACT and NT take 2-5 working days. Regional QLD, WA and other remote areas will take 4-7 working days.
Please note these are only expected deliveries times and delays out of our control may occur with Postal and Courier services.
We use Australia Post for all of our deliveries except for Bulky Items. For bulky items we use Direct Freight Couriers.
EPARCEL TRACK & TRACE
All* Australian orders can now be tracked online with our Track & Insure program.
- Upon despatch your parcel is scanned by us and you are emailed an AusPost tracking number.
- eParcel is easy to access online and you can use their online tracking tool to keep watch of your consigments.
WHAT IS TRACK & INSURE
When Velogear sends your order out with Track & Insure, your delivery is tracked every step of the way with Australia Post eParcel. Insurance is also applied to your order, no matter the dollar amount of your order.
Coverage provided by this program covers the entire parcel contents and freight, from all risk of physical loss or damage from an external cause while in transit.
Please note Track & Insure only applies to Australian orders.
* note some tiny, under envelope size, low cost packages will not fit a tracking label. In this instance the Track & Insure cost covers handling and insurance costs.
We send all items out by commercial regular post. If you need to get your order a bit quicker we are happy to Express Post it to you. Just send us an email to firstname.lastname@example.org with the items required, quantities and your postcode, and we will give you a quote.
Pick up is now available at Velogear. We will call or email you once your item is ready to be picked up!
We now ship to most countries worldwide. For further details please visit our International page here.
International delivery usually takes 3-10 working days.
For International shipping destinations that are not listed please send us an email to email@example.com with the items required and shipping destination and we will give you a quote.