Upon receipt of payment you shall be advised as to the status of your order with a short series of emails.
In general we find that deliveries to Melbourne, Sydney, Adelaide, Brisbane metro and VIC regional are made within 1-3 working days of receiving your SHIPPED email, NSW, SA, TAS, ACT and NT take 2-5 working days. Regional QLD, WA and other remote areas will take 4-7 working days.
Please note these are only expected deliveries times and delays out of our control may occur with Postal and Courier services.
We use Australia Post for all of our deliveries except for Bulky Items. For bulky items we use Direct Freight Couriers.
TRACK & TRACE
Standard Free Shipping: If tracking is not selected your parcel will be sent via economy untracked Business Australia Post.
- Your parcel still has a traceable AP Article ID sticker affixed.
- Your AP Article ID number is emailed to you once your parcel has been scanned by us and picked up by AusPost.
- Your parcel is not trackable on the Australia Post website
- In the event of a "lost" or "overdue" delivery you are able to enquire about your parcel by phoning AusPost on 13 7678
- We are unable to initiate "late or lost" enquiries with AusPost until 2 weeks after the expected delivery time.
Tracking Selected: You can now track your order online for an additional $2.50.
- Select Tracking on the checkout page
- Upon despatch your parcel is scanned by us and you are emailed an AusPost tracking number.
- VIP: This tracking number may take 1-3 days to appear on the Australia Post website.
We send all items out by commercial regular post. If you need to get your order a bit quicker we are happy to Express Post it to you. Just send us an email to firstname.lastname@example.org with the items required, quantities and your postcode, and we will give you a quote.
Pick up is now available at Velogear. We will call or email you once your item is ready to be picked up!
We now ship to most countries worldwide. For further details please visit our International page here.
International delivery usually takes 3-10 working days.
For International shipping destinations that are not listed please send us an email to email@example.com with the items required and shipping destination and we will give you a quote.