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GENERAL

We will endeavour to respond to your emails as soon as possible. We are currently experiencing an unusually high number of emails. Most emails are answered within 24 hours, however please note it may take up to 48 working hours in some circumstances.
 
Reminder - sending another query will actually push your email to the back of the queue.
 
We would like to help you find the answers to your questions as soon as possible.  

We have the answer to most common questions HERE! PLEASE READ our FAQ before submitting a request, as it does slow down our response time back to you.

If you're not able to find an answer from our resources, please email: [email protected]

Our phone line is currently down, if you need to speak to someone please email Customer Service your phone number and we will contact you as soon as possible.

 

POSTAL ADDRESS
Velogear
Unit 4/11 Urban Street
Braeside
VIC, 3195

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