Thank you for your recent order with Velogear! You can check the latest status of your order anytime using our online order tracker: https://www.velogear.com.au/ordertracking This will show you the...

We know order updates can sometimes be a little confusing, so here’s a quick guide to what each status means and what you can expect next: Pending: We haven’t received or processed your payment...

Due to our automated systems, it’s often not possible to cancel an order once it has been placed — even if it hasn’t yet shipped. If we are able to process a cancellation, the following fees...

We are really sorry if there has been an error with your order. To help us get this sorted as quickly as possible, please email [email protected] with: A photo of the item you received,...

You can check the status of your order anytime using our tracking link HERE The link above will tell you exactly what stage your order is at. Look out for a shipment email from our...