Thank you for your recent order with Velogear!

You can check the latest status of your order anytime using our online order tracker:

https://www.velogear.com.au/ordertracking

This will show you the current stage of your order as it moves through processing, packing and dispatch.

Once your order has been shipped, keep an eye out for a shipment confirmation email from [email protected] containing your tracking details. If you can't see it, please check your junk or spam folder as these emails can occasionally end up there.

We work hard to keep the products on our website in stock and get orders on their way as quickly as possible. Occasionally, a short delay may occur due to high demand, stock transfers or unforeseen supplier issues. If this happens, rest assured we'll do our best to have your order moving as soon as possible.

As soon as your order is dispatched, you’ll receive a shipment confirmation email with your tracking details.

Please note that even if your order leaves our warehouse earlier in the day, the tracking email is generally generated and sent later that evening, once the day’s shipments have been processed.

If you need any further assistance, please contact us at [email protected]. We aim to respond to all enquiries within 24 hours.

Thanks again for shopping with Velogear!

Kind regards,
The Velogear Team